One of my close friends, Varun Rao, sent me this mail. This simple mail, gives us a BIG lesson...
Caller : Hi, our printer is not working.
Customer Service : What is wrong with it?
Caller : Mouse is jammed..
Customer Service : Mouse? Printers don't have a mouse you fool! Customer Service : What is wrong with it?
Caller : Mouse is jammed..
Caller : Mmmmm??.. Oh really ?... I will send a picture.
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........lolz......